NSW Waratahs Gameday FAQ

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Alcohol-free seating
Alcohol-free seating is available at all NSW Waratahs home matches at Allianz Stadium, in bronze and silver seating categories. Select the ‘alcohol-free’ option when purchasing tickets on Ticketek. Members, please contact the NSW Waratahs membership team on 1300 733 899 (Monday – Friday, 9am – 5pm) to organise seating in this area for the season (only available with season memberships or tickets purchased to individual matches).
Anti-social behaviour
Report any anti-social behaviour at a NSW Waratahs home game to any venue staff member (customer service staff are located at the back of each bay) or report anti-social behaviour by sending a text message to venue operations on 0421 267 567. Please include your location and details of the complaint being reported. You can also email our membership team (membership@waratahsrugby.com.au) to have your report referred to venue event managers post- event.
Allianz Stadium
Allianz Stadium is located on Driver Avenue in Moore Park, Sydney. Access Allianz Stadium location on Google maps.
ATMs
ATMs are located inside Allianz Stadium. Access Allianz Stadium ATM locations.
Away game tickets
To buy tickets to away games, please visit our matchday page

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BABY CHANGING STATIONS
Baby changing stations are available around Allianz Stadium. Access baby changing station locations
BAGS / BACKPACKS
Bags and eskies must fit under a grandstand seat. Access a list of restricted items and the conditions of entry at Allianz Stadium.
BANNERS AND SIGNS
Oversized banners and flags are not typically permitted at Allianz Stadium. Specific conditions apply for flagpoles, flags, and banners. View conditions of entry at Allianz Stadium.
Bars
Find your nearest bar outlet location at Allianz Stadium
Bike racks
Bicycle racks are located outside the merchandise store (near Gate A, Allianz Stadium) and between Gate A and Gate K. Bicycles are left at the owners risk.
BOTTLES / CANS / OUTSIDE BEVERAGES
Alcoholic beverages, glass bottles, cans or breakable containers are not permitted to be brought into Allianz Stadium. Access a list of restricted items and the conditions of entry at Allianz Stadium
Broadcast / TV Schedule
Please visit our matchday page.
Business Club
Business Club membership combines personal passion with a corporate twist, and includes access to the NSW Waratahs’ premium ‘Chairman’s Club’ corporate function at a selected game, in addition to corporate box seating for 2 people and 4 general admission tickets to each regular season home game. Find out more about the Business Club membership package

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CAMERAS
Cameras or recording devices that are being used for commercial purposes are not permitted at Allianz Stadium. Access a list of restricted items and the conditions of entry at Allianz Stadium.
CHANGE OF DETAILS
Members can update personal details online:

Go to https://rugby.force.com/waratahs/OrgLogin?org=4
Log in using your email address or MyRugbyID and password. (If you have forgotten your password, click ‘forgotten password’ and follow the prompts to reset your password).
Once logged in, click “Edit My Details”
Once completed, click “Update”

Supporters should contact NSW Waratahs directly to update their details; please email waratahs@rugby.com.au with your old and new email address, and full name.
CHARITY PARTNERS
NSW Waratahs selects official charity partners for matchday support, information can be found in the community section of our website.
CLUB SONG
The NSW Waratahs team song is sung to the tune of “Waltzing Matilda”. Visit our Team Song Page to hear the song and read the lyrics
CODE OF CONDUCT
Entry to matches at Allianz Stadium is subject to the Stadium Code of Conduct.
COMMUNITY / CHARITY REQUESTS
NSW Waratahs supports communities and organisations across the state, and players regularly attend community and charity functions to support a range of causes. If you would like to make a charity support request please access the information on the community section of our website. Please note, we require 4 weeks notice for any requests.
Contact us
Contact the NSW Waratahs using our online form.

The NSW Waratahs membership team can be contacted via phone on 1300 733 899 (Monday – Friday, 9am – 5pm) or via email at membership@waratahsrugby.com.au.

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DISABLED SERVICES
If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketek on 1300 665 915 to secure suitable tickets for Allianz Stadium. For membership seating with special requirements, please contact our membership team on 1300 733 899. The NSW Waratahs are a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge. Find more information on disabled services at Allianz Stadium.
DISCOUNTS
NSW Waratahs members receive a range of great benefits including 20% discount on game day tickets (enter your MyRugbyID in the ‘password’ box when purchasing online through Ticketek, or quote this number over the phone); discounts on official NSW Waratahs licensed apparel purchased through our official store, and 20% discount on premium corporate hospitality, purchased through NSW Waratahs. Access full list of member benefits.
DROP-OFF ZONE
Driver Avenue is closed prior to the match. It is recommended that you are dropped off in the streets surrounding Allianz Stadium to avoid delays.

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Emergency Evacuation
Should an emergency evacuation be required at Allianz Stadium, please remain calm, listen to ground announcements and follow the directions of venue staff.
Entry guidelines
EXTRA SEATS OR EXTRA MEMBERSHIPS
Extra seats for friends, family etc. next to seats in your existing membership are subject to availability. If you would like to sit directly next to those who are joining as new members for the 2018 season, and space is not available we may need to move your current seat location. Please note that the additional package must be the same type and seating category as your existing membership. Please visit our enquiries page to contact our membership team to discuss available options.

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FAN HQ
Sign up to receive our free eNewsletter to stay up to date on all the latest news and to receive special offers from the NSW Waratahs.
FINALS
Super Rugby finals matches are not included in NSW Waratahs memberships. Members will receive advance ticket purchase access including the opportunity to secure their same seat for home finals matches hosted by NSW Waratahs (applies to reserved seats).
FIRST AID
If you require medical assistance please seek help from a member of venue staff who will assist and/or direct you to the closest first aid room.
FIXTURES
FOOD
Food outlets are available throughout Allianz Stadium (access locations). Members and supporters can also visit the Sydney Live Plaza, located along the walkway between Allianz Stadium and the SCG.
FOUR GAME FLEXI
A flexi package gives you the power to choose any 4 home games during the season; just turn up to the 4 of your choice! Seating for this membership package is available in platinum or bronze categories (both general admission, no reserved seats). Find out more about the 4 Game Flexi membership package.
FREE JUNIOR SEASON MEMBERSHIP
Available for children aged 14 and under as at 1 September 2017, this limited availability membership provides access to bronze general admission seating for NSW Waratahs regular season games at home. Conditions apply, access membership Ts & Cs for full details. Find out more about the Free Junior Season Membership package.

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Game times / locations
GATE OPENING TIMES
Gate opening times for NSW Waratahs home games can vary from match to match. Visit our match day information page for details.
GIFTS
Memberships are available to purchase as a gift, either purchase online or over the phone from our membership team. If purchasing online, please register the membership under the recipient’s name, with your details for the rest of the purchase transaction. Contact our membership team on 1300 733 899 (Monday – Friday, 9am – 5pm) or at membership@waratahsrugby.com.au for a gift certificate. The recipient may need to contact NSW Waratahs to complete the final stages of registration and ensure their contact details are correct on the membership e.g. email address, etc.
GROUP TICKETS
For group ticket enquiries, please call the Ticketek Group Bookings line on 1300 883 688.

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HOSPITALITY PACKAGES
NSW Waratahs provide a range of matchday and corporate hospitality options for client or staff entertainment, or for special occasions. Access the NSW Waratahs Hospitality page for further information or enquiries in relations to hospitality options. Members receive a 10% discount on matchday hospitality, please provide your MyRugbyID number at the time of booking.

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LIFE MEMBER PLUS
The Life Member Plus package is for those looking for a game day experience with ‘something extra’; it includes exclusive game day functions with visits from players and coaches as well as a platinum category seat in the best possible! Access Life Member Plus package.
LOST PROPERTY
Please contact the venue directly for any lost property enquiries.
LOST MEMBERSHIP CARDS
If you forgot to bring your membership card to the game, visit the NSW Waratahs members enquiry window located in the forecourt area next to Venue Services. If your card has been lost or stolen, please contact our Membership team ASAP on 1300 733 899 (Monday – Friday, 9am – 5pm) or email membership@waratahsrugby.com.au . A replacement fee of $20 applies.
LOST TICKETS
For a lost or stolen ticket, please contact Ticketek on 13 28 49 or visit the Ticketek box office on match day.

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MEMBER BENEFITS
Access a quick reference of member benefits for different membership packages.
MEMBER LOYALTY
Our loyalty rates are a way of thanking our renewing members for their continued support; if you renew during the specified period (before Friday 2 October 2015), you'll pay last year's public prices.
MEMBER PACK
Membership packs will begin to be mailed from late November 2017. All members who have registered an email address will receive a message informing when your pack has been dispatched. Please allow 10-14 working days from receipt of this email to your pack delivery.
MEMBER SERVICES
The NSW Waratahs membership team are here to help members enjoy every minute of the 2018 season. If there is anything we can assist you with, please contact us via our online form.

Our Membership Team are also available on match day at the member’s enquiry box office window or membership marquee, both located in the Forecourt Area in front of Gate A, Allianz Stadium. Members of our staff will be there from the gate opening times until half time.
MERCHANDISE
Visit our online shop. NSW Waratahs merchandise is also available at selected Canterbury outlets or at the Stadium Store located in front of Allianz Stadium (near Gate A). Members receive a discount on all merchandise purchased online. Please refer to the your Order Confirmation Email for the discount code or contact the Membership Team on 1300 733 899.

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PARKING
Parking is operated by the Centennial Parklands Trust. Two special event carparks (EP1 and EP2) are open on gameday on the western side of Driver Avenue, Moore Park. Both carparks regularly reach capacity for high demand matches so we recommend the use of public transport when possible, or early arrival to avoid disappointment. Parking costs $25, only cash payment is accepted.
PASS OUTS
Passouts are available at Allianz Stadium. Please see the gate staff for a passout as you exit.
PAYMENT METHODS
The following payment methods are accepted:
  • Credit card – VISA, Mastercard or American Express (a 1.95% credit card surcharge applies)
  • Cheque (all cheques must be returned with a completed renewal form and be made payable to Waratahs Rugby)
  • Cash – by appointment only, please contact our Membership Team to arrange, phone 1300 733 899 (Monday – Friday, 9am – 5pm) or email at waratahs@rugby.com.au. Purchaser must bring cash to the exact amount, no change can be provided.
PAYMENT PLAN
Members may choose to pay for their memberships on a part payment plan (through third party service provider DebitSuccess). Memberships can be paid in a maximum of eight (8) monthly installments using a credit card. The option to spread your payment over eight installments is available from the on-sale date; purchases after this will be adjusted and the number of installment payments available will be reduced accordingly. A one off administration fee of $5.00 will apply to new members opting in to the payment plan. This payment will be charged in the first installment. A payment processing fee of 3.09% will be charged with each installment. See the full membership Terms & Conditions for further information.
PLAYER PROFILES
Get to know your NSW Waratahs! Access stats and information on all players, as well as coaching staff profiles.

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REFUNDS
Members: If members are unable to attend a game we encourage passing on your member cards to friends or family for others to take advantage of attending. You can log on to the membership system and email an ‘ezyTicket’ to your seat(s) , rather than having to hand over a card / pass in person. Follow instructions to send an ezyTicket.

Ticket refunds: Fans purchasing tickets are responsible for ensuring the selection is accurate. NSW Waratahs will not issue refunds for tickets that have been purchased incorrectly.

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SAME SEAT DEADLINE
The ‘same seat’ and loyalty renewal deadline is Thursday 25 October, 2017. All 2017 NSW Waratahs reserved seat members must renew their membership by this date to secure their same seat, and to be able to purchase their 2018 membership at the loyalty rate. Waratahs Rugby reserves the right to amend seating if necessary, if this is the case you will be contacted to discuss options.
SEATING ALLOCATION
Seating allocations will commence after the same seat and loyalty renewal deadline of Thursday 25 October, 2017. All seating will be processed in the following order of priority:
  • 2017 members renewing their same seat before same seat deadline
  • 2017 members renewing their membership for 2018, who have requested a change of seat
  • In the order of package currently held: Honorary/Foundation Life Member, Life Member, Life Member Plus; Season
  • Seating change requests can be made during when renewing online or by contacting our membership team on 1300 733 899 (Monday – Friday, 9am – 5pm).
SEASON MEMBERSHIP
A full season membership is the most affordable way to see all home matches in the NSW Waratahs’ Super Rugby regular season. Available in four seating categories; platinum, gold, silver (all reserved seating) and bronze (general admission). Find out more about the Season Membership package.
Seating Maps
Access seating maps for NSW Waratahs home games at Allianz Stadium.
SMOKING
Allianz Stadium is a non-smoking venue. Please follow instructions or directions as provided by venue staff.
SOCIAL MEDIA
Follow the NSW Waratahs on social media to get the latest news straight from Tahs HQ. Use the links below to follow us online: Facebook / Twitter / Youtube / Instagram
STROLLERS
Stroller storage areas are not available at Allianz Stadium.
SUPPORTER MEMBERSHIP
Our supporter memberships are for passionate Tahs fans far and wide. If you’re able to attend any NSW Waratahs home games, enter your MyRugbyID to buy tickets at 20% discount from public prices.

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TAH MAN
Tah Man is the NSW Waratahs mascot. He can be seen at all NSW Waratahs home games dancing and cheering on the team. Tah Man can be booked for community appearances. Please access the information on the community section of our website and please note 4 weeks advance notice is required.
TAXI
Taxis are available on Driver Avenue, Moore Park, after each game. Permanent taxi ranks are also located on Moore Park Road opposite the Olympic Hotel and located in the Entertainment Quarter on Errol Flynn Boulevard (opposite the Horden Pavilion).
TERMS AND CONDITIONS
TICKETS
Purchase tickets online to a NSW Waratahs match using the links on our matchday information page, Members receive a 10% discount on tickets purchased for home games. Enter your MyRugbyID in the password box if purchasing online, or quote this over the phone to Ticketek on 13 28 49.
TOILETS
Toilets are available throughout Allianz Stadium. Access toilets locations.
TOURS
The Sydney Cricket and Sports Ground Trust runs regular tours of both the Sydney Cricket Ground and Allianz Stadium, so you can go behind the scenes of the famous NSW Waratahs home ground. View SCG Tour Experience for more information.
TRANSPORT
Visit our match day information page in the week before the match. Alternatively, to map out your route to the stadium on public transport, visit transportnsw.info.

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UMBRELLAS
Umbrellas may be brought into Allianz Stadium but should not be put up if they obstruct the view of others.

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WET WEATHER
Super Rugby matches go ahead, rain or shine! Don’t let wet weather dampen your spirits and come support your state.
WHEELCHAIR ACCESSIBLE SEATING
Please access our Wheelchair User Information page. If you require wheelchair seating, please call Ticketek on 1300 665 915 to secure suitable tickets. For membership seating with special requirements, please contact the membership team on 1300 733 899. The NSW Waratahs are a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.
WI-FI
Allianz Stadium now provides a wireless internet service to all patrons. To access the service, turn on WIFI on your device and follow prompts on your device. You can also download the Allianz Stadium app via the App Store or Google Play Store, depending on your device, and follow instructions /steps as prompted.

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